High Five Award in Recognition of: Dan Romano Presented by: Homeowners Bob & Nancy Hancock Location: Windham Account Manager Jim Vitello received the following message from homeowners Bob & Nancy about Dan Romano: “Hi Jim: I just wanted to let you know your installer, Dan, did an exceptional job at our home with the cabinet […]
Customer Service
Ross Timberlake High Five!
High Five Award in Recognition of: Ross Timberlake Presented by: Terrie McDaniel Hancock Location: Kennebunk Customer Richard P. sent photos of his bunkbed project that Ross Timberlake assisted him with designing! Great job providing knowledge and amazing customer experience Ross! This is why customers come to Hancock Lumber – not always to build a home […]
Jon Ternosky High Five!
Online Sales Coordinator Jon Ternosky High Five Award in Recognition of: Jon Ternosky Presented by: Customer Morgan W. Hancock Location: Home Office Congratulations and thank you to Jon Ternosky for creating a winning experience for our online customers looking for help from Team Hancock! Here is an excerpt from an email exchange between the customer […]
Jon Ternosky High Five!
Online Sales Coordinator Jon Ternosky High Five Award in Recognition of: Jon Ternosky Presented by: Customer William A. Hancock Location: Home Office Jon worked diligently with customer, William A. to quote out materials he needed from an online inquiry. From the initial request in August to the delivery of the special order hemlock in October, […]
Roger Chenevert High Five!
Bridgton Driver Pro Roger Chenevert High Five Award in Recognition of: Roger Chenevert Presented by: Lynne O. Hancock Location: Bridgton We were not able to be at the job site at 7 a.m. and Roger had two very large pallets of flooring to unload. He went above and beyond – he put the pallets into […]
Mike Gordon High Five!
Damariscotta Account Manager Mike Gordon High Five Award in Recognition of: Mike Gordon Presented by: Homeowner Kellie P. Hancock Location: Damariscotta Huge kudos to Mike Gordon at the Damariscotta store for all his patience and help today!! It’s great to have employees who go out of their way to help a customer, no matter what […]
Shawn Francoeur High Five!
Yarmouth Yard Pro Shawn Francoeur High Five Award in Recognition of: Shawn Francoeur Presented by: Sarah Dube Hancock Location: Yarmouth We received some feedback today from a walk-in customer. As she was paying for her lumber, she inquired about decking. She was interested in comparing pricing on Composite and PT. I gave her pricing, a […]
Hancock Virtual High-Fives!
Please join us in celebrating some of our recent ‘Virtual High-Five’ shout outs for Hancock employees providing excellent customer service and going above and beyond. Some of these recognitions come from fellow team members, while others are sent to us directly from customers. If you’d like to recognize someone on our team, please fill out […]
Happy Customer Feedback, Happy Friday!
Happy customer feedback is the best and we love wrapping up a week with a letter from a satisfied customer! Jennifer Yeaton, our Yarmouth Kitchen + Bath designer, worked with this homeowner on their new kitchen. Jen collaborated with the customer and designed the winning layout and our Yarmouth logistics team ensured a timely and complete delivery. […]
Communication is Key in a Best Place to Work!
Behind the scenes supporting all of our employees at the lumberyards and design showrooms is a team of specialists dedicated to bringing all of our customers a world-class experience. Our company is committed to having an engaged and talented workforce to support and sustain our business that’s been evolving since 1848. Pictured in this photo […]