Please join us in celebrating some of our recent ‘Virtual High-Five’ shout outs for Hancock employees providing excellent customer service and going above and beyond. Some of these recognitions come from fellow team members, while others are sent to us directly from customers. If you’d like to recognize someone on our team, please fill out […]
Customer Service
Happy Customer Feedback, Happy Friday!
Happy customer feedback is the best and we love wrapping up a week with a letter from a satisfied customer! Jennifer Yeaton, our Yarmouth Kitchen + Bath designer, worked with this homeowner on their new kitchen. Jen collaborated with the customer and designed the winning layout and our Yarmouth logistics team ensured a timely and complete delivery. […]
Communication is Key in a Best Place to Work!
Behind the scenes supporting all of our employees at the lumberyards and design showrooms is a team of specialists dedicated to bringing all of our customers a world-class experience. Our company is committed to having an engaged and talented workforce to support and sustain our business that’s been evolving since 1848. Pictured in this photo […]
Customer Service + Expertise Shine!
Receiving letters like this one makes our day. It is so nice to hear from customers when the job is well done. August 5th, 2014 Mr. Kevin Hancock Hancock Lumber Company 4 Edes Falls Rd Casco, Maine 04015 Dear Mr. Hancock, I am a self-employed electrical contractor and have enjoyed living in Maine since 1984. […]