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Need Service?

Have you purchased your windows, doors, or cabinets from Hancock Lumber? Did you know our services team is factory trained with years of experience to guide and inspect product + installation to ensure your satisfaction prior to move-in? Our team of professional window + door technicians and finish carpenter ‘cabinet medic’ is ready and available to fine tune your jobs and alleviate stress points so you can keep moving. 

Watch our video to learn more about our window and door fine tuning program, and speak to your account manager about set-up and pricing!

NEED WINDOW OR DOOR SERVICE?

Hancock Lumber has an award-winning window and door service department led by our factory trained technicians who have over 30-years of hands-on experience in the window and door service field. Our team will answer all your service needs when it comes to windows and doors–from sliding door and window hardware issues to drafty windows and leaking sills, we help identify and resolve these problems.

Services Include:

  • Home inspection and recommendation for window and door issues for any age building. Initial window and door inspection fee is $100*.
  • Quote replacement parts and repair service – from weatherstripping, handles, glass, hinges, locks and more
  • Post-installation inspections from trained technician
  • Post construction peace of mind providing local, easy access to window and door service through the life of the product warranty and beyond
  • Window + door fine tuning program (purchased simultaneously with window + door package); contact your Account Manager for set-up and pricing
  • Cabinet medic; contact your kitchen designer to set-up

*Please consult our team to learn more about fees and services available.

Manufacturers Serviced:

  • Andersen
  • Marvin
  • Mathews Brothers
  • Hancock Classics
  • Therma-Tru
  • Various cabinetry lines

The factory-trained window technicians at Hancock Lumber know the product better than we do. Instead of us spending our labor time trying to go through all the openings in the home, we bring in the techs and let them do the work. Then, we focus our efforts on either the finish carpentry or punching out the home. The last thing you want is a call back from the customer for something that could easily have been fixed during the construction stage.” 

 – Glenn Seitz, Bowley Builders

MEET OUR TEAM

L to R: Kevin Crouanas – Service Manager, Marc Dubreuil + Joe Falconieri – Service Technicians
  • Kevin Crouanas, Service Manager
  • Marc Dubreuil and Joe Falconieri, Window + Door Service Technicians

QUESTIONS ABOUT WINDOW SERVICE?

Contact our services department by email, phone (207) 847-4251–or, complete the online service request form below:

Need Service?

Name(Required)
Address(Required)
Please try to locate product ID label in frame of unit or etched glass CLG code on Andersen products.
Drop files here or
Max. file size: 256 MB, Max. files: 3.
    Please upload photos of the window or door issues here. Include a close up picture of the issue (damage, replacement part needed) is required, as well as a picture of the entire unit. 2-3 pictures would be helpful:
    Download our Hancock Time Saving Fine Tuning Program 1-sheet for more info

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