We had a quality issue with some product, and I got with Jason—he immediately stopped what he was doing to help the customer. Jason took all efforts necessary to assist in identifying the issue and help to get is resolved, including having new products made. I wanted to thank Jason Labbe for his hard work […]
Customer Service
Jon Shean & Damariscotta Logistics Team High Five!
Jon and his team went above and beyond to assist in correcting a defective product for one of our customers. When Jon found out about it, there was ZERO hesitation—he was so eager to help and make this right for the customer. He and his team went above and beyond to reload the defective product and unload […]
The Hancock Online Experience
Have you checked out our full Hancock Online experience? Our team is always hard at work improving our online presence to equip you with all of the inspiration and shopping tools you and your business may need. Scroll through our offered services, such as kitchen design and component manufacturing, and request a quote for countless […]
Michelle James, Meagan McDonough & Noah Gallant High Five!
Kennebunk’s Counter Team, Michelle, Meagan and Noah, have truly come together as a team. You can see the results of all their efforts through our monthly numbers and customer experience! Great job and I appreciate what each brings to the team!
Beau Phillips High Five!
I wanted to give a quick high-five to Beau Phillips. Two customers told me yesterday how Beau always goes the extra mile to help them find, load, and just do what it takes to get them in and out quickly with a smile and positive attitude at all times. Great job Beau and keep up […]
Kurt Knudsen High Five!
Recipient: Kurt KnudsenLocation: Brunswick I wanted to thank Kurt for taking great pictures and collecting information on some damaged window frames and screens that he delivered to one of my jobs. Kurt’s attention to these details made it possible for me to send this information directly to the vendor in a timely manner and get […]
Why We ‘OTIF’
Built to Deliver 2022 was a very busy year that came with its own industry opportunities and challenges (that we worked hard to tackle together!) Despite the continued tough supply chain trends, we are proud to announce that Team Hancock produced a 95.3% OTIF (on-time and in-full) score for 2022! Across our 11 lumberyards and […]
Nathan Gallant High Five!
High Five Award in Recognition of: Nathan Gallant Presented By: Customer Kent N. Hancock Location: Kennebunk As we near the end of the year, I wanted to take the time and express our gratitude to our sales representative Nathan Gallant. This year our company took on a very ambitious project and without Nathan’s guidance and […]
The Augusta Team & Kelly Donnell High Five!
High Five Award in Recognition of: The Augusta Team & Kelly Donnell Presented By: Customer Joseph E. We recently started a project to lay maple flooring in an old barn for a basketball court. Not only is the maple of exceptional quality, but the Hancock people have been terrific. Kelly did an incredible job of […]
Joey Hinkley High Five!
High Five Award in Recognition of: Joey Hinkley Presented By: Tim Lord Hancock Location: Augusta A huge thank you to Joey Hinkley for going to a job site to pick up a pile of credits that needed to be picked up for awhile and were not really stacked neatly. In order to keep the customer […]