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Customer Service

Jun 16 2022

Submit a Hancock (Virtual) High Five!

Hancock High Five

Would you like to recognize a Hancock Lumber employee for going above and beyond to create a more enjoyable, efficient, or customer service friendly workplace? Simply complete the Hancock (Virtual) High Five form if you’d like to recognize a Hancock employee!

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, Efficient, Enjoyable, Friendly, Hancock Lumber, High Five, Recognition, Team Hancock, Thank you

May 26 2022

Team Windham High Five!

Windham Aerial

High Five Award in Recognition of: Team Windham Presented By: Customer Chad B. Hancock Location: Windham Windham General Manager Ray Collet received this message from customer Chad B.: “I stopped into your lumberyard yesterday for the first time and was pretty blown away at how courteous and helpful all of your staff were. From the moment […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, Customer Shout Out, happy customer, High Five, Team Windham

May 25 2022

Mark Morissette High Five!

Mark Morissette

High Five Award in Recognition of: Mark Morissette Presented By: Customer Michelle K. Hancock Location: Casco Retail I recently went to the Casco store to find a screen slider to match one I purchased in December. After purchasing and getting it home, it did not fit. I brought it back to the Casco store. I explained […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Above & Beyond, Casco Retail, Customer Satisfaction, Customer Service, High Five, Mark Morissette

May 24 2022

Jon Bolduc High Five!

Jon Bolduc

High Five Award in Recognition of: Jon Bolduc Presented By: Customer Tom B. Hancock Location: Bridgton Last August, I began the construction of a new home. Like previous projects, I turned to Jon Bolduc for assistance. Jon is awesome. He is hands-on, always seeking answers to complicated issues. He looks for the most reasonable quality […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Above & Beyond, Account Manager, Bridgton, Communication, Customer Service, Honesty, Jon Bolduc

May 24 2022

Mark Morissette High Five!

Mark Morissette

High Five Award in Recognition of: Mark Morissette Presented By: Customer Tom B. Hancock Location: Casco Retail Mark is a wealth of help. When it comes to making suggestions or fulfilling needs, I have found Mark to be the first to drop everything to assure my satisfaction. Mark is a thinker, a hard worker, a […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Casco Retail, Communication, Customer Service, High Five, Honesty, Integrity, Mark Morissette

May 05 2022

Team Yarmouth High Five!

Yarmouth Aerial

High Five Award in Recognition of: Team Yarmouth Presented By: Customer Jessica C. Hancock Location: Yarmouth “My husband and his employer have done business through you all for years, mainly Yarmouth. Hancock Lumber supplied our materials so my husband could build our dream home during the pandemic. Your team was always fast and on time!! We […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, High Five, Team Shout Out, Team Yarmouth

Apr 12 2022

Team Yarmouth High Five!

Sarah Dube Team Yarmouth

High Five Award in Recognition of: Sarah Dube, Brenda Martin, & Eric Stevenson Presented By: Customer Will O. Hancock Location: Yarmouth Yarmouth General Manager Harland Storey shared this feedback from customer Will O. about Sarah, Brenda, and Eric: “I wanted to let you know—despite my recent grumblings about plywood prices—that Sarah, Brenda, and Eric are […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Brenda Martin, Customer Service, Eric Stevenson, High Five, Sarah Dube, Team Hancock, Team Yarmouth, Yarmouth

Apr 12 2022

Dan Romano High Five!

Dan Romano

High Five Award in Recognition of: Dan Romano Presented By: Homeowners Garry & Lisa Hancock Location: Windham The great Dan Romano spent three hours at our home and went above and beyond any expectation we had to get our kitchen cabinetry in tiptop condition! One of our drawers was “dragging” a bit and I asked […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Cabinet Medic, Customer Service, Dan Romano, High Five, Windham

Mar 04 2022

Ryan Lamb High Five!

Ryan Lamb

High Five Award in Recognition of: Ryan Lamb Presented by: Nathan Gallant Hancock Location: Kennebunk Account Manager Nathan Gallant shared this about Ryan: “The builder and I wanted to send a big shout out to Ryan Lamb. Ryan set this beam this morning in freezing temperatures. As you can see from the picture it was […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, Driver Pro, High Five, Kennebunk, Patience, Professionalism, Ryan Lamb, Skill

Feb 01 2022

Taylor Johnson High Five!

Taylor Johnson

High Five Award in Recognition of: Taylor Johnson Presented by: Homeowner Debbie H. Hancock Location: Bridgton Kitchen Business Development Manager Cindy Gaudin received the following message from homeowner Debbie H. about Taylor Johnson: “Hi Cindy, The kitchen remodel went smoothly. Taylor was wonderful. She made everything go flawlessly. She kept me in the loop and […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Bridgton, Customer Service, Kitchen design, Prompt, Smooth Remodel, Taylor Johnson

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