Nick always lends a hand when I need hardware and even going above and beyond when he lendedme his personal socket kit. Thanks for all you do! Read Nick Tash’s Story
Customer Service
Erik Coolbroth High Five!
A great note from a customer for Erik! “Always being helpful in finding what I need!” – Sarah M Read Erik Coolbroth’s Story
Amanda Barbour High Five!
A great note from a customer for Amanda! “Amanda has gone above and beyond to make our construction project run smoothly. We are constantly impressed with her knowledge, patience, flexibility and willingness to work with us. This is our first time working with Hancock Lumber and because of our experience with Amanda, we can’t see […]
Amanda Barbour High Five!
A great note from a customer for Amanda! “I have a cabin built by the Amish that didn’t have screens. I sent a picture of the tag on the window and Amanda took that ball and ran all the way to the goals line! Not only did she respond quickly to each of my emails, she offered […]
Jason Labbe High Five!
We had a quality issue with some product, and I got with Jason—he immediately stopped what he was doing to help the customer. Jason took all efforts necessary to assist in identifying the issue and help to get is resolved, including having new products made. I wanted to thank Jason Labbe for his hard work […]
Jon Shean & Damariscotta Logistics Team High Five!
Jon and his team went above and beyond to assist in correcting a defective product for one of our customers. When Jon found out about it, there was ZERO hesitation—he was so eager to help and make this right for the customer. He and his team went above and beyond to reload the defective product and unload […]
The Hancock Online Experience
Have you checked out our full Hancock Online experience? Our team is always hard at work improving our online presence to equip you with all of the inspiration and shopping tools you and your business may need. Scroll through our offered services, such as kitchen design and component manufacturing, and request a quote for countless […]
Michelle James, Meagan McDonough & Noah Gallant High Five!
Kennebunk’s Counter Team, Michelle, Meagan and Noah, have truly come together as a team. You can see the results of all their efforts through our monthly numbers and customer experience! Great job and I appreciate what each brings to the team!
Beau Phillips High Five!
I wanted to give a quick high-five to Beau Phillips. Two customers told me yesterday how Beau always goes the extra mile to help them find, load, and just do what it takes to get them in and out quickly with a smile and positive attitude at all times. Great job Beau and keep up […]
Kurt Knudsen High Five!
Recipient: Kurt KnudsenLocation: Brunswick I wanted to thank Kurt for taking great pictures and collecting information on some damaged window frames and screens that he delivered to one of my jobs. Kurt’s attention to these details made it possible for me to send this information directly to the vendor in a timely manner and get […]