High Five Award in Recognition of: Dan Romano Presented By: Homeowners Garry & Lisa Hancock Location: Windham The great Dan Romano spent three hours at our home and went above and beyond any expectation we had to get our kitchen cabinetry in tiptop condition! One of our drawers was “dragging” a bit and I asked […]
Customer Service
Ryan Lamb High Five!
High Five Award in Recognition of: Ryan Lamb Presented by: Nathan Gallant Hancock Location: Kennebunk Account Manager Nathan Gallant shared this about Ryan: “The builder and I wanted to send a big shout out to Ryan Lamb. Ryan set this beam this morning in freezing temperatures. As you can see from the picture it was […]
Taylor Johnson High Five!
High Five Award in Recognition of: Taylor Johnson Presented by: Homeowner Debbie H. Hancock Location: Bridgton Kitchen Business Development Manager Cindy Gaudin received the following message from homeowner Debbie H. about Taylor Johnson: “Hi Cindy, The kitchen remodel went smoothly. Taylor was wonderful. She made everything go flawlessly. She kept me in the loop and […]
Dan Romano High Five!
High Five Award in Recognition of: Dan Romano Presented by: Homeowners Bob & Nancy Hancock Location: Windham Account Manager Jim Vitello received the following message from homeowners Bob & Nancy about Dan Romano: “Hi Jim: I just wanted to let you know your installer, Dan, did an exceptional job at our home with the cabinet […]
Ross Timberlake High Five!
High Five Award in Recognition of: Ross Timberlake Presented by: Terrie McDaniel Hancock Location: Kennebunk Customer Richard P. sent photos of his bunkbed project that Ross Timberlake assisted him with designing! Great job providing knowledge and amazing customer experience Ross! This is why customers come to Hancock Lumber – not always to build a home […]
Jon Ternosky High Five!
Online Sales Coordinator Jon Ternosky High Five Award in Recognition of: Jon Ternosky Presented by: Customer Morgan W. Hancock Location: Home Office Congratulations and thank you to Jon Ternosky for creating a winning experience for our online customers looking for help from Team Hancock! Here is an excerpt from an email exchange between the customer […]
Jon Ternosky High Five!
Online Sales Coordinator Jon Ternosky High Five Award in Recognition of: Jon Ternosky Presented by: Customer William A. Hancock Location: Home Office Jon worked diligently with customer, William A. to quote out materials he needed from an online inquiry. From the initial request in August to the delivery of the special order hemlock in October, […]
Roger Chenevert High Five!
Bridgton Driver Pro Roger Chenevert High Five Award in Recognition of: Roger Chenevert Presented by: Lynne O. Hancock Location: Bridgton We were not able to be at the job site at 7 a.m. and Roger had two very large pallets of flooring to unload. He went above and beyond – he put the pallets into […]
Mike Gordon High Five!
Damariscotta Account Manager Mike Gordon High Five Award in Recognition of: Mike Gordon Presented by: Homeowner Kellie P. Hancock Location: Damariscotta Huge kudos to Mike Gordon at the Damariscotta store for all his patience and help today!! It’s great to have employees who go out of their way to help a customer, no matter what […]
Shawn Francoeur High Five!
Yarmouth Yard Pro Shawn Francoeur High Five Award in Recognition of: Shawn Francoeur Presented by: Sarah Dube Hancock Location: Yarmouth We received some feedback today from a walk-in customer. As she was paying for her lumber, she inquired about decking. She was interested in comparing pricing on Composite and PT. I gave her pricing, a […]