I had three customers come in and they were referred by a friend to see Hurley in our yard for assistance on their project. They then came into the store to see me so they could let me know how helpful Hurley was and how much they truly appreciated the service he provided them, along […]
High Five
Sarah Dube and Arthur Woodcock High Five!
Sarah and Arthur are always willing to step up and help! Thank you both for everything you have done over the past couple weeks to support Hancock Online customers. Your product knowledge and customer service are top notch. Your spirit of teamwork shines and is so appreciated.
Amanda Barbour High Five!
We have just started working with Amanda, and we have been so impressed with her top notch customer service. We appreciate the time she took to meet with us, and explain everything that she and Hancock Lumber have to offer.
Noah Gallant High Five!
I wanted to shout out Noah for not only working incredibly hard and helping out a teammate’s customers, but also for teaching us all at the store and helping us improve. For example, I recently made a comment that I wish I could just look at a piece of wood and know what it is. […]
Timmy Garland High Five!
Timmy was stopped by the DOT today for a random inspection. He had zero violations and a completely clean routine stop. Doing all the daily safety steps pays off everyday. Thank you Timmy for making safety a value and priority!
Todd Brackett and Sean Luce High Five!
The Saco store had a couple of people out for a period of time, making us short staffed in the yard. Todd as acting Logistics Manager came out and helped build loads so we wouldn’t fall behind. Sean also came out to help with customers, unload trucks and more! Great job to the both of […]
Nick Milose High Five!
Nick delivered a garage framing load for one of my customers this morning. After doing the delivery he gave me a call to see if we were supplying trusses for the project and mentioned that a tractor trailer may struggle getting into the site and a straight truck would have a much easier time. I […]
Trevor Codrey and Nick Milose High Five!
I wanted to send an extra thank you to Trevor, the delivery driver from Team Hancock today. He called me to let me know the truck couldn’t make it all the way up the driveway. I told him it would be fine to leave the materials anywhere on the edge of the drive and I […]
Scott Moore High Five!
ScottĀ has been updating all of our credit card pin pad machines to display our new 175th anniversary logo. Thank you taking the initiative to update the branding on all of our credit card pin machines at point of sale! Read Scott Moore’s Story
Beau Phillips High Five!
I wanted to give a quick high-five to Beau Phillips. Two customers told me yesterday how Beau always goes the extra mile to help them find, load, and just do what it takes to get them in and out quickly with a smile and positive attitude at all times. Great job Beau and keep up […]