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High Five

Jul 22 2022

IT Team High Five!

IT Team

High Five Award in Recognition of: Dalat Yi, Mike Hall, Scott Moore, & Mike Collins Presented By: Peter Ladd Hancock Location: Windham “I attempted to feed the Windham counter’s main computer a jolt of some fine Shazam Sumatran blend coffee for a quick pick-me-up. It failed miserably, it was such a downer! With some calls […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Collaboration, Dalat Yi, Helpful, Helping Hands, High Five, IT Team, Mike Collins, Mike Hall, Scott Moore, Team Hancock, Windham

Jul 01 2022

Steve Church High Five!

High Five Award in Recognition of: Steve Church Presented By: Dawn B. Hancock Location: Bethel I lost my wallet over a week ago with my credit cards, bank information, and even my social security card inside. I had left it on the fender of my Jeep and drove more than 20 miles with it. I […]

Written by Kelcey Liimatta · Categorized: Culture, High Fives · Tagged: Feel Good Story, Good Deed, High Five, Steve Church, Team Hancock

Jun 16 2022

Submit a Hancock (Virtual) High Five!

Would you like to recognize a Hancock Lumber employee for going above and beyond to create a more enjoyable, efficient, or customer service friendly workplace? Simply complete the Hancock (Virtual) High Five form if you’d like to recognize a Hancock employee!

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, Efficient, Enjoyable, Friendly, Hancock Lumber, High Five, Recognition, Team Hancock, Thank you

May 26 2022

Team Windham High Five!

Windham Aerial

High Five Award in Recognition of: Team Windham Presented By: Customer Chad B. Hancock Location: Windham Windham General Manager Ray Collet received this message from customer Chad B.: “I stopped into your lumberyard yesterday for the first time and was pretty blown away at how courteous and helpful all of your staff were. From the moment […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, Customer Shout Out, happy customer, High Five, Team Windham

May 26 2022

Joe Falconieri High Five!

Joe Falconieri

High Five Award in Recognition of: Joe Falconieri Presented By: A Thankful Mom Hancock Location: Windham I was on a busy street in Portland with cars whizzing by the passenger side of my car. I was trying to help my girls open the car doors to get in and cars were flying by. A van […]

Written by Kelcey Liimatta · Categorized: Hancock Happenings, High Fives · Tagged: High Five, Kindness, Safety, Windham

May 25 2022

Mark Morissette High Five!

Mark Morissette

High Five Award in Recognition of: Mark Morissette Presented By: Customer Michelle K. Hancock Location: Casco Retail I recently went to the Casco store to find a screen slider to match one I purchased in December. After purchasing and getting it home, it did not fit. I brought it back to the Casco store. I explained […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Above & Beyond, Casco Retail, Customer Satisfaction, Customer Service, High Five

May 24 2022

Mark Morissette High Five!

Mark Morissette

High Five Award in Recognition of: Mark Morissette Presented By: Customer Tom B. Hancock Location: Casco Retail Mark is a wealth of help. When it comes to making suggestions or fulfilling needs, I have found Mark to be the first to drop everything to assure my satisfaction. Mark is a thinker, a hard worker, a […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Casco Retail, Communication, Customer Service, High Five, Honesty, Integrity

May 05 2022

Team Yarmouth High Five!

Yarmouth Aerial

High Five Award in Recognition of: Team Yarmouth Presented By: Customer Jessica C. Hancock Location: Yarmouth “My husband and his employer have done business through you all for years, mainly Yarmouth. Hancock Lumber supplied our materials so my husband could build our dream home during the pandemic. Your team was always fast and on time!! We […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, High Five, Team Shout Out, Team Yarmouth

Apr 12 2022

Team Yarmouth High Five!

Sarah Dube Team Yarmouth

High Five Award in Recognition of: Sarah Dube, Brenda Martin, & Eric Stevenson Presented By: Customer Will O. Hancock Location: Yarmouth Yarmouth General Manager Harland Storey shared this feedback from customer Will O. about Sarah, Brenda, and Eric: “I wanted to let you know—despite my recent grumblings about plywood prices—that Sarah, Brenda, and Eric are […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Brenda Martin, Customer Service, High Five, Team Hancock, Team Yarmouth, Yarmouth

Apr 12 2022

Dan Romano High Five!

Dan Romano

High Five Award in Recognition of: Dan Romano Presented By: Homeowners Garry & Lisa Hancock Location: Windham The great Dan Romano spent three hours at our home and went above and beyond any expectation we had to get our kitchen cabinetry in tiptop condition! One of our drawers was “dragging” a bit and I asked […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Cabinet Medic, Customer Service, High Five, Windham

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