Tag Archive: Customer Service

Dan Romano High Five!

January 6, 2022 1:37 pm Comments Off on Dan Romano High Five!
Cabinet Medic

High Five Award in Recognition of: Dan Romano Presented by: Homeowners Bob & Nancy Hancock Location: Windham Account Manager Jim Vitello received the following message from homeowners Bob & Nancy about Dan Romano: “Hi Jim: I just wanted to let... View Article

Ross Timberlake High Five!

December 20, 2021 11:18 am Comments Off on Ross Timberlake High Five!

High Five Award in Recognition of: Ross Timberlake Presented by: Terrie McDaniel Hancock Location: Kennebunk Customer Richard P. sent photos of his bunkbed project that Ross Timberlake assisted him with designing! Great job providing knowledge and amazing customer experience Ross!... View Article

Jon Ternosky High Five!

October 26, 2021 10:31 am Comments Off on Jon Ternosky High Five!

High Five Award in Recognition of: Jon Ternosky Presented by: Customer Morgan W. Hancock Location: Home Office Congratulations and thank you to Jon Ternosky for creating a winning experience for our online customers looking for help from Team Hancock! Here... View Article

Jon Ternosky High Five!

October 19, 2021 10:26 am Comments Off on Jon Ternosky High Five!

High Five Award in Recognition of: Jon Ternosky Presented by: Customer William A. Hancock Location: Home Office Jon worked diligently with customer, William A. to quote out materials he needed from an online inquiry. From the initial request in August... View Article

Roger Chenevert High Five!

August 6, 2021 9:40 am Comments Off on Roger Chenevert High Five!

High Five Award in Recognition of: Roger Chenevert Presented by: Lynne O. Hancock Location: Bridgton We were not able to be at the job site at 7 a.m. and Roger had two very large pallets of flooring to unload. He... View Article

Shawn Francoeur High Five!

June 11, 2021 10:12 am Comments Off on Shawn Francoeur High Five!

High Five Award in Recognition of: Shawn Francoeur Presented by: Sarah Dube Hancock Location: Yarmouth We received some feedback today from a walk-in customer. As she was paying for her lumber, she inquired about decking. She was interested in comparing... View Article

Hancock Virtual High-Fives!

June 5, 2020 9:58 am Comments Off on Hancock Virtual High-Fives!

Please join us in celebrating some of our recent ‘Virtual High-Five’ shout outs for Hancock employees providing excellent customer service and going above and beyond. Some of these recognitions come from fellow team members, while others are sent to us... View Article

Happy Customer Feedback, Happy Friday!

January 15, 2016 5:06 pm Comments Off on Happy Customer Feedback, Happy Friday!
open concept kitchen

Happy customer feedback is the best and we love wrapping up a week with a letter from a satisfied customer! Jennifer Yeaton, our Yarmouth Kitchen + Bath designer, worked with this homeowner on their new kitchen. Jen collaborated with the customer and... View Article

Communication is Key in a Best Place to Work!

November 10, 2014 8:31 pm Comments Off on Communication is Key in a Best Place to Work!
Best Places to Work in Maine, Hancock Lumber, Administrative Office, Casco, Maine

Behind the scenes supporting all of our employees at the lumberyards and design showrooms is a team of specialists dedicated to bringing all of our customers a world-class experience. Our company is committed to having an engaged and talented workforce... View Article