I received an email today from a recent customer of the Casco retail store. He wanted to recognize the entire team for exceptional service on a recent visit. This is a great example of creating raving fans. Excellent job and thank you for creating an awesome environment that promotes respect and teamwork! I stopped by […]
Casco Retail
Arthur Porter High Five!
Arthur was so helpful with our window order as well as our doors. I truly appreciate his patience as well as his guidance in helping me fully understand the product and the process. He paid close attention to details and it is an honor to have had him as part of our new home journey. […]
Arthur Porter High Five!
Arthur was outstanding to work with for our home remodel. He provided professional service and on time delivery. Arthur would reach out on his days off to verify if we received everything or needed anything to complete our project. My wife and I appreciate Arthur’s efforts from the first time we discussed the project until […]
Casco Retail Team High Five!
Congratulations to the Casco Retail Team for another successful October Pine Sale! Some key highlights include over 75,000 LF of Camp Grade Pine sold in October 2025, beating previous year’s pine sale by nearly 20,000 LF! The team loaded nearly 15 Miles of pine onto customer trucks and trailers with ZERO incidents! Great job!
Arthur Porter High Five!
A great note from a customer for Arthur! “Arthur’s fastidious attention to our order and checking twice to make sure all the details were exactly correct before placing the order was very conscientious and his attention to detail was exactly what we needed! Hancock Lumber is extremely fortunate to have such a knowledgeable employee as Arthur, and […]
Mark Morissette High Five!
I received a call today from a Casco retail customer who wanted to recognize the excellent customer service she received from Mark Morissette. The woman is disabled and needed some extra assistance and in her words, “Mark went way above the call of duty and is an excellent representative of Hancock Lumber”. She went on […]
Erik Coolbroth High Five!
A great note from a customer for Erik! “Always being helpful in finding what I need!” – Sarah M Read Erik Coolbroth’s Story
Congratulations 2024 Hancock Lumber Safety PRO Sites
Please join us in congratulating the top performers in 2024 for earning Safety PRO status: Bridgton, Casco Retail, Damariscotta, Kennebunk, Mainely Trusses, North Conway, Saco, Windham, Wolfeboro, and Yarmouth. Each site maintained a .75 or better Safety Pro metric for the year to earn the certification. “Congratulations to the 10 locations on earning the Safety Pro status for […]
Casco Retail Team High Five!
Customer Lisa H. has been driving from Gray to remodel her basement over the last few months. Today she informed us that she just loves coming to Casco Retail! Lisa was so impressed with the Casco Yard team she just had to give them a shout out! Just loved how helpful and pleasant the guys were while […]
Arthur Porter High Five!
Arthur has been EXTREMELY helpful throughout our projects, from answering all our questions to making recommendations. Each conversation is greeted with a smile and complete professionalism. Arthur takes his time with us to make sure we are comfortable with each decision we make. We have come back to Hancock on multiple occasions because of the […]