One of our customers called and stated that while our driver (John) was making a delivery on his private road he noticed John slow down to an idle while his young daughter and dog were out walking. John made eye contact with them as he drove by making sure they were safely off the road. […]
High Fives
Tim Lord High Five!
I have been having a lot of problems with another supplier on a project. I decided to work with you folks in Augusta and I ended up working with Tim Lord. He’s been amazing and exactly the type of service that one would expect. I just wanted to share that I’m having a very positive […]
Rob Gould High Five!
Rob received high praise from a Wolfeboro customer for his friendly and helpful service.The customer was impressed with Rob’s attitude and willingness to help load the Zip board and lumber and wanted to acknowledge his work ethic.Well done! Read Rob Gould’s Story
Mike Michaud High Five!
Mike is willing to help whenever we need it, covering the counter and taking calls when we are getting backed up. Thank you Mike for always being willing to help! Read Mike Michaud’s Story
Caleb Gallant and Mark Finnegan High Five!
I had the pleasure of talking with one of our customers Bill who wanted to be sure that he let me know he only shops at Hancock Lumber because of the quality of our lumber but most importantly because of our people and the service they provide. He informed me of the wonderful customer service […]
Brunswick Drivers High Five!
The Brunswick drivers are all amazing at what they do. Dean really appreciates how they communicate that they are on their way and when on site they conduct themselves safely and professionally. He says its one of the big reasons why he will always work with Hancock Lumber over our competitors.
Isaac Shorey High Five!
We want to give a HUGE Hancock High Five to Isaac Shorey for becoming a certified NELMA grader today! Isaac had only been with HL for a short time and is accomplishing great things! WAY TO GO Isaac!! Read Isaac Shorey’s Story
Mainely Trusses Team High Five!
A huge shout out to the entire Mainely Trusses team! On Wednesday 6/19, one of the hottest days we’ll see this year, the entire crew hosted Hancock Lumber’s board of directors and executive team. The group toured the facility, concluding with Kevin Hancock speaking to the entire MT team, thanking them and leaving some gifts […]
Pittsfield Mill Team High Five!
A huge shout out to the entire Pittsfield Mill team! On Wednesday 6/19, one of the hottest days we’ll see this year, the entire crew hosted Hancock Lumber’s board of directors and executive team. Richard Sprague, Garrett Blair, Nathan Edwards, Will Friend and Max Bouchard met with the group to discuss safety, recent capital reinvestment […]
Sean Carney High Five!
A customer came to the counter and was thrilled with the helpfulness of Shawn in the lumber barn and its cleanliness. Great job Shawn! Read Sean Carney’s Story