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High Fives

Jun 16 2022

Submit a Hancock (Virtual) High Five!

Hancock High Five

Would you like to recognize a Hancock Lumber employee for going above and beyond to create a more enjoyable, efficient, or customer service friendly workplace? Simply complete the Hancock (Virtual) High Five form if you’d like to recognize a Hancock employee!

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, Efficient, Enjoyable, Friendly, Hancock Lumber, High Five, Recognition, Team Hancock, Thank you

May 26 2022

Team Windham High Five!

Windham Aerial

High Five Award in Recognition of: Team Windham Presented By: Customer Chad B. Hancock Location: Windham Windham General Manager Ray Collet received this message from customer Chad B.: “I stopped into your lumberyard yesterday for the first time and was pretty blown away at how courteous and helpful all of your staff were. From the moment […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, Customer Shout Out, happy customer, High Five, Team Windham

May 26 2022

Joe Falconieri High Five!

Joe Falconieri

High Five Award in Recognition of: Joe Falconieri Presented By: A Thankful Mom Hancock Location: Windham I was on a busy street in Portland with cars whizzing by the passenger side of my car. I was trying to help my girls open the car doors to get in and cars were flying by. A van […]

Written by Kelcey Liimatta · Categorized: Hancock Happenings, High Fives · Tagged: High Five, Joe Falconieri, Kindness, Safety, Windham

May 25 2022

Mark Morissette High Five!

Mark Morissette

High Five Award in Recognition of: Mark Morissette Presented By: Customer Michelle K. Hancock Location: Casco Retail I recently went to the Casco store to find a screen slider to match one I purchased in December. After purchasing and getting it home, it did not fit. I brought it back to the Casco store. I explained […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Above & Beyond, Casco Retail, Customer Satisfaction, Customer Service, High Five, Mark Morissette

May 24 2022

Jon Bolduc High Five!

Jon Bolduc

High Five Award in Recognition of: Jon Bolduc Presented By: Customer Tom B. Hancock Location: Bridgton Last August, I began the construction of a new home. Like previous projects, I turned to Jon Bolduc for assistance. Jon is awesome. He is hands-on, always seeking answers to complicated issues. He looks for the most reasonable quality […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Above & Beyond, Account Manager, Bridgton, Communication, Customer Service, Honesty, Jon Bolduc

May 24 2022

Mark Morissette High Five!

Mark Morissette

High Five Award in Recognition of: Mark Morissette Presented By: Customer Tom B. Hancock Location: Casco Retail Mark is a wealth of help. When it comes to making suggestions or fulfilling needs, I have found Mark to be the first to drop everything to assure my satisfaction. Mark is a thinker, a hard worker, a […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Casco Retail, Communication, Customer Service, High Five, Honesty, Integrity, Mark Morissette

May 05 2022

Team Yarmouth High Five!

Yarmouth Aerial

High Five Award in Recognition of: Team Yarmouth Presented By: Customer Jessica C. Hancock Location: Yarmouth “My husband and his employer have done business through you all for years, mainly Yarmouth. Hancock Lumber supplied our materials so my husband could build our dream home during the pandemic. Your team was always fast and on time!! We […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Customer Service, High Five, Team Shout Out, Team Yarmouth

Apr 20 2022

Mark Sylvester High Five!

DeWalt Brunswick Display

High Five Award in Recognition of: Mark Sylvester For His Impressive Merchandising Presented By: Scott Moore Hancock Location: Brunswick Talk about modeling our ‘Everybody Leads’ culture—thank you to Mark Sylvester for truly owning the hardware store space and coming up with this innovative, creative, clever DeWalt merchandising display. Mark used parts of some old DeWalt racking […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Brunswick, Built to Deliver, Creativity, Dewalt, Hardware Manager, Innovation, Mark Sylvester, Team Brunswick, Team Hancock

Apr 19 2022

John Muzzy High Five!

John Muzzy

High Five Award in Recognition of: John Muzzy For His Hiring Prowess Presented By: Wendy Scribner & the Entire Retail Division Hancock Location: Home Office In less than 24-hours John Muzzy offered potential candidates six job offers for which SIX accepted. 100% acceptance rate in 24-hour window – a record that will be hard to […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Hiring Prowess, Home Office, Job Offers, John Muzzy, Team Hancock

Apr 12 2022

Team Yarmouth High Five!

Sarah Dube Team Yarmouth

High Five Award in Recognition of: Sarah Dube, Brenda Martin, & Eric Stevenson Presented By: Customer Will O. Hancock Location: Yarmouth Yarmouth General Manager Harland Storey shared this feedback from customer Will O. about Sarah, Brenda, and Eric: “I wanted to let you know—despite my recent grumblings about plywood prices—that Sarah, Brenda, and Eric are […]

Written by Kelcey Liimatta · Categorized: High Fives · Tagged: Brenda Martin, Customer Service, Eric Stevenson, High Five, Sarah Dube, Team Hancock, Team Yarmouth, Yarmouth

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