Join us in giving Brunswick Counter Pro Mark Sylvester a Hancock High Five! Mark came to Kennebunk to lead a two day reset on our Fastener Aisle. His work looks amazing and his attention to detail is second to none! I’d also like to thank Annie with Emery and her team for supporting this reset. […]
Join us in giving Kennebunk Millwork Handler Michael Greatorex & Kennebunk Driver Pro Joe Bedard a Hancock High Five! North Conway customer Tim Robinson had a Kitchen delivered to him in Hampton, NH from our Kennebunk location. Tim made a point to send a message to Erica, the Designer, to let her know how wonderful […]
Help us give Izzy Voter a Hancock High Five! We arrived to deliver a large window and patio door order to the same location in Denmark that Izzy, from the Bridgton location, was wrapping up at. This is a tricky delivery site that required patience and safe material handling techniques. Despite seeing that ours was […]
I had three customers come in and they were referred by a friend to see Hurley in our yard for assistance on their project. They then came into the store to see me so they could let me know how helpful Hurley was and how much they truly appreciated the service he provided them, along […]
I want to recognize the Hancock service guys Marc, Joe and Dan for each of their efforts day-to-day of going above and beyond what’s asked of them not just by me, but everyone else out there. We always have late entries, emergencies, and no matter how full the schedule is, the guys will add it […]
Sarah and Arthur are always willing to step up and help! Thank you both for everything you have done over the past couple weeks to support Hancock Online customers. Your product knowledge and customer service are top notch. Your spirit of teamwork shines and is so appreciated.
I want to recognize Ed and Steve for the amazing work they did to create a fantastic customer experience over the lifecycle of their project. This is part of a letter that customers Lisa and Nick sent when the project was wrapped: “Dear Steve,My husband Nick and I are writing to thank you again for […]
My wife, Jane, and I want to thank Ed again for his help today in readjusting the Classics window at our home in Gardner. We appreciate his patience in trying to guide us on the telephone on how to make this adjustment ourselves and then his extra effort to stop by our house later to […]
When Kurt, Driver Pro from Brunswick, stopped by Saco to pickup a transfer, he joined the Saco team for our big morning stretch. As we commonly do, we asked if anyone had a safety topic to share and Kurt stepped right up and gave a great talk about heat emergencies. With the hot weather upon […]
We have just started working with Amanda, and we have been so impressed with her top notch customer service. We appreciate the time she took to meet with us, and explain everything that she and Hancock Lumber have to offer.