I want to recognize the Hancock service guys Marc, Joe and Dan for each of their efforts day-to-day of going above and beyond what’s asked of them not just by me, but everyone else out there. We always have late entries, emergencies, and no matter how full the schedule is, the guys will add it […]
Sarah and Arthur are always willing to step up and help! Thank you both for everything you have done over the past couple weeks to support Hancock Online customers. Your product knowledge and customer service are top notch. Your spirit of teamwork shines and is so appreciated.
I want to recognize Ed and Steve for the amazing work they did to create a fantastic customer experience over the lifecycle of their project. This is part of a letter that customers Lisa and Nick sent when the project was wrapped: “Dear Steve,My husband Nick and I are writing to thank you again for […]
My wife, Jane, and I want to thank Ed again for his help today in readjusting the Classics window at our home in Gardner. We appreciate his patience in trying to guide us on the telephone on how to make this adjustment ourselves and then his extra effort to stop by our house later to […]
When Kurt, Driver Pro from Brunswick, stopped by Saco to pickup a transfer, he joined the Saco team for our big morning stretch. As we commonly do, we asked if anyone had a safety topic to share and Kurt stepped right up and gave a great talk about heat emergencies. With the hot weather upon […]
We have just started working with Amanda, and we have been so impressed with her top notch customer service. We appreciate the time she took to meet with us, and explain everything that she and Hancock Lumber have to offer.
I wanted to shout out Noah for not only working incredibly hard and helping out a teammate’s customers, but also for teaching us all at the store and helping us improve. For example, I recently made a comment that I wish I could just look at a piece of wood and know what it is. […]
Timmy was stopped by the DOT today for a random inspection. He had zero violations and a completely clean routine stop. Doing all the daily safety steps pays off everyday. Thank you Timmy for making safety a value and priority!
We have had an issue with our SO ASN’s (Special Order – Advanced Shipment Notifications) going out, and it has been with the help and problem solving skills of Mike Hall that we were able to get to a place that our customers are happy! The results of the SO ASN’s are arriving to them […]
Kennebunk’s Counter Team, Michelle, Meagan and Noah, have truly come together as a team. You can see the results of all their efforts through our monthly numbers and customer experience! Great job and I appreciate what each brings to the team!