On February 19th, Hancock Lumber was one of only two companies nationwide to win the Andersen® Service Excellence Award! Representatives at Andersen Windows, Inc. recognized Hancock Lumber with the window company’s 2014 award for outstanding customer service.This commendation recognizes the Andersen dealers that demonstrate customer satisfaction and experience excellence in support of the Andersen® brand throughout 2014. The criteria was 150 or more jobs completed, with 100% in-home satisfaction and 97% overall satisfaction. Across the entire United States and dealers representing Andersen Windows + Doors, Hancock Lumber was one of only TWO companies in the entire nation to earn this accolade.
Sal Abbate, senior vice president, chief sales and marketing officer for Andersen commented, “We are fortunate to have an incredible network of outstanding dealers representing our brands. Treating customers well and earning their trust is the cornerstone of any successful company, and Hancock Lumber has demonstrated the importance of providing not only the highest quality products that Andersen offers but also outstanding services for their customers.”
What a great award and honor for our company and service department!! A special thanks to our dedicated service team for their commitment to service excellence.
Contact our award winning service team at 207-221-8525 for all your Andersen® window and door warranty and non-warranty service needs!
The leader in the window and door industry, Andersen Corporation is the largest manufacture of windows and doors in North America. The flagship Andersen brand is the most recognized and most used brand in the window and patio door industry. Hancock Lumber is proud to be one of its Circle of Excellence dealers in the state of Maine and New Hampshire, representing their complete line of products from Andersen architectural A-SERIES and E-SERIES to the traditional 400, 200 and 100 series.
Mark Hopkins, Retail Sales Manager, accepted the award at the Andersen Dealers’ Summit, along with Andersen’s senior leadership team.