Active

Austin has been described by his fellow employees as someone who, “ALWAYS, without fail, can brighten any day with his positive attitude.” His seemingly endless positive attitude has not only impacted our employees, but all of the customers that he engages. Other employees have described him as “always courteous” to our customers when he worked in the yard. As a Yard Pro for Hancock Lumber, responsibilities include keeping the yard safe and clean for customers and personnel and keeping all of the materials stocked up so we have what the customers want and need. Safety is always a priority.

“When I started here, I joined as a Yard Pro and then I moved up to Driver Pro. I drove for just over a year and now I’m back in the Yard Pro position. I like both positions, but Yard Pro suits me better because I like to stay active, busy with my hands, and I like walking. I like the customer service aspect, and I like being outdoors. They teach you a lot of things here–things I never thought I’d learn. I never knew half the materials that we have until I started working here. Being a Yard Pro is a great job—well, it’s a Best Places to work in Maine!”

A true Hancock brand ambassador, Austin exemplifies what every manager wants to have in an employee. He is an absolute joy to be around and no day is complete without hearing his customary “woohoo!” yelled out the window as he returns from a day of exemplarily customer service. Austin brings nothing but value to the Hancock name and brand!

In 2022, Austin became a Receiver at the Bridgton store.

I started out 13-years ago as a Driver Pro. First, I started in the pickup, then they got me signed off on a box truck and a flat bed, and eventually I was asked to move up to a boom truck. So now, I literally can drive every truck in our yard. Hancock Lumber’s safety program is number one. And, one of the main things is GOAL – get out and look. One thing that I like about this company is that as a Driver if you do feel that a situation is unsafe, they will back you and you can come back with the product and return another day when it is safe. When you see some of these places that you’ve delivered to and what they ended up looking like, they’re just beautiful and Hancock is a big part of that, which is awesome and rewarding. As a Driver we see the customers more than anybody. As a Hancock representative I want to make sure that every one of my visits to a customer counts in a positive manner. One of the things I like most about working here is the teamwork—everybody works together.

I’ve been here at Hancock Lumber for 15-years. I started out building wall panels in our panel shop and transitioned into being an inventory manager in Windham. As inventory manager I’m responsible for protecting our assets, overseeing all the special order and stock products that come through our store. I like working at Hancock Lumber because of the people that I work with and I enjoy helping customers to make sure they get the correct product. I enjoy coming to work, interacting with people I work with, and communicating with people at our other locations. Here at Hancock we’re always looking for new employees that fit into our culture—people who are outgoing, always looking to do more, learn more, and want to grow with our us.