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Pam Higgins

[email protected]
Log Administrator

Pam Higgins

Office: 207-627-6104

Based out of our Casco sawmill office and a nearly 20-year Team Hancock veteran, Pam handles all things related to log administration. From scaling slips to payments and any questions in between, count on Pam to get you the information you need, when you need it. To contact the mills’ scale houses directly, please use the following:

  • Casco Scale House | Scott Chase | 207-749-6719 | [email protected]
  • Bethel Scale House | 207-440-4360 | [email protected]
  • Pittsfield Scale House | 207-944-5759 | [email protected]

Butch Barberi

[email protected]
Log Procurement
Location: Pittsfield Sawmill

ButchB

Call or text: 207-713-0447
Log Buying Territory: Central/Northern/Eastern Maine

Butch joined Hancock lumber in July of 2021 as the log procurement forester for the Pittsfield sawmill, bringing with him 30-years of forest products industry experience. A professional forester by trade, Butch received a Bachelor of Science degree in Forestry and Timber Utilization with a minor in Botany from the University of Maine.  Following his undergraduate degree, Butch received a Certificate of Post Graduate Studies in Business Administration from the University of Maine.

John Randall

[email protected]
Log Procurement
Location: Bethel Sawmill

John Randall

Call or text: 802-380-0741
Log Buying Territory: Southern NH, VT, MA, RI and CT

John handles log procurement in southern New England and New York. Prior to joining Team Hancock, John purchased logs and timber in the region for nearly four decades. In addition to John’s vast industry experience, he also holds a certificate under the NHPLP, is on the BOD for the NHTOA, and is an active licensed forester in NH, VT, and MA. John has extensive history in scaling, standing timber assessments, forest engineering, and is a great resource/partner for landowners, loggers, and foresters. In his free time, John enjoys hunting, fishing, shooting sports, and being outside.

Ed Flanagan

E Flanagan

Ed joined Hancock Lumber’s board in March of 2019 after serving 24 years as Wyman’s CEO, a family-owned business based in Milbridge, Maine.  Ed graduated from NYU business school in 1975 and carried out a 42-year work career, gaining perspective on growth, risk, people dynamics, and juggling priorities.  Following his retirement, Ed was seeking to give back and his networking led him to connect with Kevin Hancock.  As it turns out, his background at Wyman’s in a family owned, middle-sized business, based on a natural resource with retail, commodity, and export sales channels, all fit well with Hancock Lumber’s board service work.

Throughout his career, Ed’s journey led him through series of marketing, sales, and general management positions, with time spent selling plastics at Mobil, assistant product manager at H.P. Hood, and ultimately to his career at Wyman’s in 1993 as ‘a blueberry man in eastern Maine’, completely turning the tables from his original plan to pursue a marketing career in New York City.

Wyman’s experienced terrific growth during his tenure—from being a small, 100% Maine wild blueberries company to a much larger company with large land and factory operations in Eastern Canada, to being one of the largest importers of frozen other fruits from Chile and Mexico, including a contract facility in McAllen, TX.  Ed acted as Wyman’s chief salesmen with key export customers in Asia and Europe where the customers valued top-to-top relationships.  While his career carried him across several organizations, his work legacy is found through his time at Wyman’s.

Ed has served on several trade-oriented boards including President of the Wild Blueberry Association of North America with the Foodservice Advisory Board of the Florida Department of Citrus. Additionally, Ed served as Chairman of the American Frozen Food Institute (frozen food trade association)—and, way back when his boys were young, he affected change locally as a board member and President of the Topsfield Athletic Association.

While spending his junior year abroad in Rome, Ed met a young lady– and, he and Jane have been married over 40 years now.  The couple has lived in the Boxford-Topsfield area outside of Boston throughout his career (with a few years in Florida).  When the duo turned 60, they hiked the Inca trail to Machu Picchu nurturing their mutual love of traveling and hiking. Ed is a sports fan, following the Celtics and Liverpool FC especially.  Their three sons are all married, and they enjoy being grandparents to five little ones.

Mark Gardner

Mark Gardner

Mark Gardner graduated with a BSC in Industrial Technology, along with a State of Maine Teaching Certificate from the University of Southern Maine in 1978. He also completed post-graduation studies in Statistical Process Control, Lean Six Sigma and Management Effectiveness training from various schools and programs from 1979 through to 1990. From 1978 to 1981, he taught various Science, Technology and Engineering classes at Brunswick Middle School and Auburn High School. Mark has expertise in statistical process control, management effectiveness design and implementation, change management, and business optimizations and effectiveness.

Mark worked for Scott Paper/SD Warren/Sappi starting in 1981 and his experience includes serving as the Vice President of Manufacturing and Vice President of Supply Chain, prior to which he worked in a variety of production management roles at Sappi, including Production Manager at the Westbrook Mill, Paper Mill Manager at the Somerset Mill, Managing Director at the Muskegon, Michigan Mill and Director of Engineering and Manufacturing Technology at the head office in Boston.

Mark was named President and Chief Executive Officer of Sappi North America in 2007, responsible for leading all Sappi operations in North America and was also appointed to the board.  In 2009, Mark received the Technical Association of the Pulp and Paper Industry (TAPPI) and Paper Industry Management Association (PIMA) Executive of the Year Award. The award is the highest recognition for leadership and management given by PIMA.  Mark recently completed his term as Chairman of the board of directors of the American Forest & Paper Association, after serving twelve years on the board. In September 2012, he was appointed by the Governor of Maine to the Board of Trustees for the University of Maine System.

In October 2019, Mark retired from Sappi after 38 years of service. Mark and his wife, Judi, reside in Kittery, Maine and look forward to spending time enjoying Maine and traveling around the country to visit family and friends.  Mark is an avid sportsman and also enjoys boating, motorcycling, fishing, hunting, and spending time in the outdoors.

Ruth Kellick-Grubbs

Ruth Kellick Grubbs

An international speaker, trainer, and management consultant, Ruth has worked exclusively in the building supply industry for the last 20 years.  Prior to entering that industry, she worked for the Japanese Government and US multi-national corporations assisting them with international business development.  She has lived and worked in Germany, Ireland, Japan, Mexico and Spain and she speaks five languages.  With extensive experience in strategic planning, business development, and process improvement, Ruth assists companies with strategic growth, performance and process improvement, succession planning, and mergers & acquisitions.  A recognized LBM industry expert, she is a popular industry event speaker and writes for several industry publications, including her article, The Power of OTIF (on-time and in-full), as a way to measure an organization’s performance on getting customers exactly what they want when promised.

Ruth earned her undergraduate degrees in History and Foreign Languages from Lake Erie College, and also graduated from the University of Tennessee with a MBA. Ruth’s served on Hancock Lumber’s board since 2011.

“Serving on Hancock’s board excites me for two main reasons. First, the people.  It’s an extraordinary leadership team and everyone brings so much to the organization.  Second, being part of a process that’s redefining work for our industry and others.  We’re doing things people think can’t be done–I’m honored and humbled to be a part of it.”

-Ruth Kellick-Grubbs

Kevin Jones

K Jones

Kevin Jones has served on Hancock Lumber’s board of directors since 2014. Following his graduation from the University of New Hampshire, Kevin started Jamie Plumbing & Heating Supply Company (named after his one-week old daughter!). A wholesale distributer of plumbing, heating, and HVAC equipment, with two locations in Exeter and South Hampton, NH and 30 employees, the company serviced seacoast New Hampshire’s plumbing, heating, HVAC, and building contractors.

Having been the founder and owner of a construction products distribution business similar to Hancock Lumber and then moving into the world of real estate development, Kevin routinely dealt with the same issues that Hancock Lumber faces.  He brings this direct experience to the Hancock board, offering insight into his days of recruiting good people to run the operation, keeping customers satisfied, and everything in between necessary to run a successful business.   After selling the plumbing supply company to the Granite Group, Kevin began developing real estate in the north shore of Massachusetts and southern, NH, which provides him with experience in land management, the permitting process, construction, renovation, and condominium development.

Kevin served on the board of trustees at Bridgton Academy from 2007 – 2019, where he chaired the Facilities Committee for ten years and served as Board President from 2015 – 2019.  For the past twenty years, he’s been a part time lobsterman, fishing coastal New Hampshire all summer and fall aboard the Miss Margaret (named after his second daughter!), a 30’ Grady White.

“It’s a humbling experience to be a director of an organization that has been in business for over 170 years. I’m always impressed by the Hancock Lumber Team and what they are able to accomplish. Serving on the board and being a part of Hancock’s fast paced, opportunistic, progressive company…that excites me.”

-Kevin Jones

Abby Hutchins

Pine Manufacturing Pro
Team Hancock Since April 2020
Location: Bethel Sawmill

Abby Hutchins

Born and raised locally in Milton Township, Abigail “Abby” Hutchins attended Telstar Middle/High School where she excelled in academics and was a three-season varsity athlete. During high school she always maintained weekend jobs such as landscaping and baby-sitting. After she graduated in 2008, she perused a higher education at Central Maine Community College where she received a scholarship based on academic and athletic excellence. Prior to college, Abby landed a job as a Direct Support Specialist working with children with cognitive and developmental disabilities where she acquired many certifications, leading to a promotion to a Behavioral Health Professional, all while receiving Presidential Honors (3.9 GPA) her second semester of college.  For the next eight years Abby continued making an impact at the organization, even expanding into different roles.

After her company shut down due to lack of funding, however, Abby pivoted and applied to Hancock Lumber Bethel, where she was hired in April of 2020. Abby has a willingness to learn new things, is a well-rounded addition to the crew, and has shown tremendous growth. She’s mastered the skills needed to keep the packaging and out-feed station flowing in a productive and organized manor, is knowledgeable of the proper stacking techniques, and is willing to fill this position any time needed. On top of that, Abby is forklift certified, can assist with the end of the week production reports and quarterly mill inventory when needed, and her manager has given her the responsibilities of keeping inventory on mill necessities such as timber tags, bags, shrink wrap rolls, cardboard, corner protectors, and strapping rolls.

Most recently she has shown an interest in expanding her skills with grading lumber. Abby is a great fit with Team Hancock’s culture. Abby’s hard work, determination, and eagerness to learn, along with her expanding knowledge of timber manufacturing, combine to give her the potential to fit into any part of the company, including a potential supervisor or manager role.

 

Jeff Arn

Kiln & Boiler Supervisor
Team Hancock Since January 2016
Location: Casco

Jeff Arn

A Massachusetts native and former UMass Amherst soccer player and business major, Jeff relocated to Maine in 2015. When Jeff first joined the team in 2016, he started off pulling boards in the planer mill. Jeff’s supervisor and our sawmill GM noticed Jeff’s potential immediately. Despite being new to the industry, Jeff picked everything up quickly and took advantage of an opportunity to train as a boiler operator and study electrical engineering technologies at Southern Maine Community College. Admittedly, Jeff had a lot to learn, but he also had a desire to further his education and understanding of electrical and automation projects.

Jeff’s learned how to troubleshoot and find solutions to a range of potential issues that help both in the short term and with the longevity of our boilers and kilns. After touring the Bethel mill, Jeff was inspired to create an alarm system to help the boiler operators in Casco be better connected to the critical alarm system. With a sprawling campus and other jobs to be done while working, Jeff used his skills in electrical work and ingenuity to create an automated alarm system that communicates through the team’s 2-way radio.

This innovation in automation eliminated operators having to check the alarm system, in-person, every 15-20 minutes. Jeff didn’t stop there. During this project, he also took the opportunity to freshen up the labeling system to help easily ID sources on breakers and panels and rebuilt and outdated electrical panel. These efficiency gains and innovations make the boiler operators’ jobs easier, more efficient, and creates a safer environment all around. Jeff has flourished in his time here—from taking advantage of growth opportunities to continuing his education. We look forward to his future here and seeing the ways he continues to make an impact.

Nik Conrad

Moulder Lead
Team Hancock Since November 2016
Location: Bethel Sawmill

Nik Conrad

Born and raised in Andover, Maine, Nik joined Team Hancock after a semester of college. Throughout high school, Nik worked a variety of jobs in landscaping and the restaurant business. After first getting hired through a temp agency, Nick worked on the pull chain for over half a year. Following a brief leave for surgery, Nik returned as a full time Hancock employee. Eager to learn, Nik took advantage of training opportunities, establishing himself across the planer, moulder, and shipping departments. Eventually, Nik earned the floor lead position for the moulder where he’s excelled at helping run a happy and efficient department. Nik takes pride in the work he does and looks forward to his future at Hancock Lumber.

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