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Customer Service

Sep 03 2025

Joe Koval High Five!

Joe Koval

Congratulations to Joe Koval on being Hancock Lumber’s Top Account Manager in the month of August! Read Joe Koval’s Story

Sep 03 2025

Ed Desjardins High Five!

Ed Deshardins

Congratulations to Ed Desjardins on being Hancock Lumber’s Top Project Pro in the month of August! Read Ed Desjardins’s Story

Sep 03 2025

Angella Spugnardi High Five!

Angella Spugnardi

Congratulations to Angella Spugnardi on being Hancock Lumber’s Top Kitchen Designer in the month of August! Read Angella Spugnardi’s Story

Jun 30 2025

Nick Tash High Five!

Nick Tash

Nick always lends a hand when I need hardware and even going above and beyond when he lendedme his personal socket kit. Thanks for all you do! Read Nick Tash’s Story

May 22 2025

Erik Coolbroth High Five!

Erik Coolbroth

A great note from a customer for Erik! “Always being helpful in finding what I need!” – Sarah M Read Erik Coolbroth’s Story

May 14 2025

Amanda Barbour High Five!

Amanda Barbour

A great note from a customer for Amanda! “Amanda has gone above and beyond to make our construction project run smoothly. We are constantly impressed with her knowledge, patience, flexibility and willingness to work with us. This is our first time working with Hancock Lumber and because of our experience with Amanda, we can’t see […]

May 14 2025

Amanda Barbour High Five!

Amanda Barbour

A great note from a customer for Amanda! “I have a cabin built by the Amish that didn’t have screens. I sent a picture of the tag on the window and Amanda took that ball and ran all the way to the goals line! Not only did she respond quickly to each of my emails, she offered […]

Mar 06 2025

Jason Labbe High Five!

Jason Labbe

We had a quality issue with some product, and I got with Jason—he immediately stopped what he was doing to help the customer.  Jason took all efforts necessary to assist in identifying the issue and help to get is resolved, including having new products made.  I wanted to thank Jason Labbe for his hard work […]

Mar 06 2025

Jon Shean & Damariscotta Logistics Team High Five!

Hancock Lumber Damariscotta

Jon and his team went above and beyond to assist in correcting a defective product for one of our customers.  When Jon found out about it, there was ZERO hesitation—he was so eager to help and make this right for the customer. He and his team went above and beyond to reload the defective product and unload […]

Jun 05 2023

The Hancock Online Experience

The Hancock Online Experience

Have you checked out our full Hancock Online experience? Our team is always hard at work improving our online presence to equip you with all of the inspiration and shopping tools you and your business may need. Scroll through our offered services, such as kitchen design and component manufacturing, and request a quote for countless […]

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