Monday morning Wolfeboro came into a situation where computers were not working. First light had a known issue, and IT was working on it remotely. When they realized it was a bigger problem that we could not solve remotely, they dispatched Al Pike and Mike Collins to get us fully operational. The amazing response was […]
community
Erik Coolbroth High Five!
A great note from a customer for Erik! “Always being helpful in finding what I need!” – Sarah M Read Erik Coolbroth’s Story
Amanda Barbour High Five!
A great note from a customer for Amanda! “Amanda has gone above and beyond to make our construction project run smoothly. We are constantly impressed with her knowledge, patience, flexibility and willingness to work with us. This is our first time working with Hancock Lumber and because of our experience with Amanda, we can’t see […]
Joe Staropoli High Five!
A giant Hancock high five to Joe for jumping in at 3:55 PM to solve a problem for one of our pros! One of my accounts realized they hadn’t ordered everything they needed, and logistically, I couldn’t make it happen in time. Without hesitation, Joe stepped up and volunteered to help the customer—no questions asked. […]
Amanda Barbour High Five!
A great note from a customer for Amanda! “I have a cabin built by the Amish that didn’t have screens. I sent a picture of the tag on the window and Amanda took that ball and ran all the way to the goals line! Not only did she respond quickly to each of my emails, she offered […]
Cleary Wholesale Hosts Team Hancock Employees + Customers for Facility Tour
On Thursday, March 27th, Cleary Wholesale welcomed a group of Hancock Lumber sellers and customers for an insightful tour of their facility. The visit took place just before the team attended the JLC Show in Rhode Island. In total, 37 people joined the tour, including 20 customers and 17 representatives from Hancock Lumber. Hancock Lumber’s […]
JoAnne Tarr High Five!
A raving review from an Augusta customer recognizing JoAnne: “JoAnne listened to me and came up with what I thought was the perfect home design. I took the weekend to review the designs and then followed up with some changes I wanted to make, but wasn’t sure if the changes would work or how it would look. I […]
Joseph Sylvester High Five!
On behalf of the entire Windham Team, we would like to extend a hearty Hancock High Five to Joe Sylvester from Brunswick for spending the week with us helping in the fly-through warehouse. We appreciate his spirit of cooperation and willingness to be part of our team while we were down an order coordinator and had […]
Jon Shean & Damariscotta Logistics Team High Five!
Jon and his team went above and beyond to assist in correcting a defective product for one of our customers. When Jon found out about it, there was ZERO hesitation—he was so eager to help and make this right for the customer. He and his team went above and beyond to reload the defective product and unload […]
Casco Sawmill High Five!
Big High Five and super huge thank you to the good samaritans that have cleared a path to my truck the past two Thursdays during the storms. It may have seemed like a trivial item, but it made being the last one to leave for the day a little better and a little safer.