What is Hancock 2.0? We describe these as the differentiators that set us apart.
With WebTrack, you have access to your account information 24/7. This includes orders, invoices, credits, purchase history, and statements. You can also view real-time inventory and pricing. Browse our products easily through department, product group, or brand. Quick list quotes are also available through WebTrack. You can also export data from WebTrack to Excel or Quickbooks.
Your top priority is our top priority. This means that we record, track, and review our On Time In Full (OTIF) data for every single delivery ticket. Our communication systems ensure accuracy in the delivery process. We offer the highest quality products, including premium grade studs, an in-house Pro Finish line, and more! We are working to upgrade all of our facilities to ensure all products are stored under cover at all times.
Each of our drivers call when they are en route to customer job sites or if we are running late. If no one is able to be there when delivery happens, we also call when the material has been successfully dropped off. Our drivers will ask for credit returns while they are on-site to cut out the need to return later. We will also always leave our business card as a point of contact. Our drivers play a critical role in our logistics success, customer service, and communication. Our call-ahead notification allows for better planning; less wasted time means more time building!
Fully freighted trucks means fewer job site interruptions! It also allows for increased planning and capacity, less paperwork, more time for building, and a reduced carbon footprint. Logistics managers coordinate their location’s fleet and drivers to maximize efficiencies, best utilizing our resources to gain capacity and better serve our customers.
With advanced shipment and special order notifications, you receive communication through the entire order cycle. Special orders are scanned when they arrive and generate an instant communication to let you know they are here. Advanced shipment notification alerts you when your order has been scheduled for delivery to the job site. These elements of communication help with planning and delivery success for you and for us!
This annual review of our business partnership allows us to learn what your priorities are, communicate the opportunities for ongoing success, and thank you for your business with customer appreciation. We also are able to review the year over year metrics of your company with you. The only thing we love more than the data we collect is having the opportunity to share it with customers! Hancock Lumber is committed to its customers as a building materials supplier, but also as a business partner.
Hancock Lumber has 3 sawmills in Maine that employ over 200 people in the state. We locally source our logs and can produce dozens of cuts and proprietary grades and textures. By using an indigenous tree species, we ensure that our products are time-tested against Maine’s harsh weather. You have direct access to the manufacturing process for customization when you choose made-in-Maine Hancock Pine.
When choosing Hancock Lumber, you also choose our made-in-Maine wall panels. These are built-to-order in a factory controlled environment. There is no special equipment or extra framing techniques required when using our wall panels. They can be used in both commercial and residential applications, meaning they are perfect for any job. We will deliver to your job site year-round, which saves time, reduces waste and need for clean up, creating more time for building.
Part of our proprietary logistics delivery cycle is capturing signatures and photos at each delivery. This ensures that your delivery has been received and is in proper condition, as well as helps track down deliveries on a busy job site. This level of transparency from our yard to yours supports planning and communication initiatives, as well as OTIF deliveries.
Our Kitchen Design Showrooms allow you to meet with professional kitchen and bath designers on-site and tour our best in class showrooms throughout Maine and New Hampshire. There are products showcased for every style, space, and budget. Online we offer galleries for inspiration, designer bios, tips, and trends. Let us help design your space with cabinets, countertops, hardware, tile, and accessories.
Shop anytime, anywhere with our interactive website. You can view all in-stock products, complete with pricing, quantity on hand, and stocking locations. Products also feature manufacturer resources, such as brochures, warranties, and specifications. Looking to special-order products? Our knowledgeable team can provide quotes and material lists to fit the specs of your project.
Our window and door service team is award-winning and nationally recognized. They are factory trained with over 30 years of hands-on experience. When using our team, you gain access to field experts for installation issues, parts, replacements, site walkthroughs, repairs, and more! Our team offers complete window support from order placement, delivery, and follow up services.