Privacy Policy - Hancock Lumber

Effective date – September 17, 2021

Welcome to https://www.hancocklumber.com (the “Website”). Hancock Lumber (“Hancock,” the “Company,” “us”, “we”, or “our”) understands that privacy online is important to users of our Website, especially when conducting business. The following Privacy Policy governs our privacy policies with respect to those users of the Website who visit the Website without transacting business (“Visitors”) and those users who register to transact business on the Website and/or make use of any services or products offered by Hancock Lumber whether on this Website or otherwise (collectively, “Services”) (“Authorized Customers” and, collectively with Visitors, “you”), and is incorporated into and made a part of the Hancock Lumber Terms of Use, available at https://www.hancocklumber.com/terms-of-use/ and the Hancock Lumber Terms of Sale, available at https://www.hancocklumber.com/terms-and-conditions/.
This Privacy Policy (referred to throughout as the “policy”) describes the types of information we may collect from you or that you may provide when you visit the Website and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, please do not use this Website or make use of any of the various services or products we offer whether online or in store. By accessing or using this Website, or otherwise making use of the various services or products offered by us, you expressly agree to be legally bound and to abide by this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website and/or products or services offered, after we make changes, is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13
Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. You hereby expressly affirm that you are at least the age of majority in your state of residence, and are fully able and competent to enter into and accept the terms set forth in this Privacy Policy. If you are under 13, do not use or provide any information on this Website, register on the Website, make any purchases through the Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at 207-627-4201.

What Information Do We collect About You?
We collect the following categories of information in order to provide products and services to you, to communicate with you, to enhance our products, services and operations, and for other operational, legal and compliance purposes:
• Identification information that can be used to identify you, such as your name, alias, address, phone number, email address, payment information, signatures or other identifiers. We may also collect online identifiers, such as your IP address, when you browse our websites or use our applications.
• Commercial information, such as products or services you purchased or considered purchasing.
• Audio, electronic or visual information, such as audio or video recording when you call us or when you come to our stores, but please note we may not be able to associate such recordings with you.

What Third Parties are collecting information?

In addition to our direct collection of your information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services, may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Website use Your Information?

We use Your information, including any personal information, to:
• Customize and improve the Website and the products and services we offer;
• market and sell products and services to you;
• fulfill buying and selling requests on the Website including contacting you about products or services you have purchased from us;
• email Visitors and Authorized Customers from time to time about research or sales opportunities on the Website or information related to the subject matter of the Website;
• Manage and develop our business and operations including administering accounts; and/or
• respond to specific inquiries made by Visitors and Authorized Customers, or to provide requested information.

Disclosure of Your Information.
We may disclose aggregated, anonymized and/or pseudonymized information about you, along with any other information that does not identify any individual, without restriction.
We may disclose your personal information that we collect and/or that you provide as described in this privacy policy:

• To our subsidiaries and affiliates;
• To contractors, service providers, and other third parties we use to support our business including without limitation to improve our marketing and advertising to customers;
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Hancock Lumber’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Hancock Lumber about our Website users is among the assets transferred;
• To other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers;
• To improve security or otherwise prevent fraud;
• For any other purpose disclosed by us when you provide the information; and/or
• With your consent.
We may also disclose your personal information:
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
• To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes; and/or
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Hancock Lumber, our customers, or others.

Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns, for the purpose of facilitating and enhancing the visitor’s communications and interactions with that website.

Are Cookies Used on the Website?

Cookies are used for a variety of reasons, including such things as: (1) to customize your visitation and shopping experience; (2) to deliver content consistent with your stated interests; (3) to provide you with custom-tailored content; or (4) to save your password in password-protected areas. The use of cookies is an industry-standard — you will find them at most major websites. Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of this Website will not function properly if you do so. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us. However, once you choose to furnish this Site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand usage of this Site and to improve the content and offerings on this Site. In addition, we may utilize web beacons to recognize you when you visit this Site. We may also use other technologies, currently available or which may become available in the future, to provide us with other important anonymous information regarding the use of this Site.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our Website. For example, we use a third-party service provider to serve ads and/or collect data on our behalf across the Internet and sometimes on this Web site. Some of these service providers may collect information about your visits to our Web site, and your interaction with our products and services to tailor marketing messages on this Web site and other sites or to trigger real time interaction, customize this Web site or enhance your profile. Some of these service providers may be able to collect personal information that you share with this site via a web form automatically and prior to your pressing a submit button; and they may be able to use information from your visits to this site to send marketing messages to you in a way that may personally identify you. This information is collected through the use of a cookie, a javascript tag and/or pixel, which is industry standard technology used by most major web sites. The information collected by these service providers may include your device’s IP address, user agent, email addresses (where hashed or otherwise rendered pseudonymous) and other user and device level pseudonymous information. Please keep in mind that your browser settings may not permit you to control the technologies utilized by these third-party companies. If you would like more information about these practices, please click: http://optout.aboutads.info/#!/.

How is Your Information stored?

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Information collected by Hancock Lumber is securely stored and is not accessible to third parties or employees of Hancock Lumber except for use as indicated above. All of our employees are familiar with our security policy and practices. The personal information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure Website, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at 207-627-4201. To provide products and services, we may continue to send transactional emails.

How can Visitors correct any inaccuracies in Your Information?

Visitors and Authorized Customers may contact us to update any Information about them or to correct any inaccuracies by contacting us at https://www.hancocklumber.com/ contact-us/

Can a Visitor delete or deactivate Information collected by the Website?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Website’s database by contacting [INSERT]. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

Your rights

These are summarized rights that you have under data protection law
• The right to access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object to processing
• The right to data portability
• The right to complain to a supervisory authority
• The right to withdraw consent

Changes to Our Privacy Policy

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Website. However, if we are changing our privacy policy in a manner that might cause disclosure of Your Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Advertisements and Links:

https://www.hancocklumber.com may display advertisements and links to third-party websites, products, and services. Please note that when you click on one of these advertisements or links, you are moving to another website, over which we have no control. Information you provide directly to third parties and information collected from you by third parties in connection with your use of their websites, products or services will be subject to such third parties’ privacy policies and not this Privacy Policy. We encourage you to read the privacy
statements of these linked sites as their privacy policies may differ from ours.

Severability
If any part of this Privacy Policy is determined to be invalid or unenforceable by any arbitrator, court of competent jurisdiction or applicable law, the parties intend that such provision be amended and construed in a manner designed to effectuate the purposes of the provision to the fullest extent permitted by law.