Effective Date – July 19, 2023
Children Under the Age of 13
This Website is not intended for use by children under 13 years of age. No person under age 13 may provide any information to or on this Website. We do not knowingly collect personal information from children under age 13. By accessing and using the Website, you hereby expressly affirm that you are at least the age of majority in your state of residence and are fully able and competent to enter into and accept the terms set forth in this Policy. If you are under the age of 13, please do not use or provide any information on this Website, register on the Website, make any purchases through the Website, or provide any information about yourself to us, including, but not limited to, your name, address, telephone number, email address, screen name, username or other personal identifiers that you may use. If Hancock learns that we have collected or received the personal information of a child under age 13 without first obtaining a verifiable parental consent for such child, we will delete that child’s personal information. If you believe Hancock may have personal information from or concerning a child under 13, please contact us at 207-627-4201.
What Personal Information Do We Collect About You?
We collect the following categories of personal information from you:
- Personal identifiers, such as your name, aliases, addresses, phone numbers, email addresses, signatures or other identifiers.
- Internet activity information such as online identifiers, screen names, usernames, your IP address, and log in credentials should you become an Authorized Customer.
- Commercial, financial, and transactional information such as your payment information, and the products or services that you purchased or considered purchasing.
- Audio, electronic or visual information, such as audio recordings of phone calls or video recordings from visits to our stores. Please note, we may not be able to associate such recordings with you.
What Third Parties Are Collecting Personal Information?
In addition to our direct collection of your personal information, our third-party service vendors (such as credit card companies, clearinghouses, and banks) who provide credit, insurance, and escrow services, may collect personal information from our Visitors and Authorized Customers. Hancock does not control how these third parties use your personal information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the personal information given to them.
How Does Hancock and this Website Use Your Information?
Hancock and this Website may use your personal information to:
- Provide you with requested products and services;
- Communicate with you and respond to specific inquiries made by Visitors and Authorized Customers, or to provide requested information;
- Customize and improve the Website, the products and services we offer, and/or our operations;
- Market and advertise our products and services to you;
- Fulfill buying and selling requests on the Website, including contacting you about products or services that you purchased;
- Email Visitors and Authorized Customers from time to time about research or sales opportunities on the Website or information related to the subject matter of the Website;
- Manage, develop, and enhance our business and operations, including administering accounts; and/or
- Other operational, legal, and compliance purposes.
Disclosure of Your Personal Information.
We may disclose your personal information to the following parties and for the following purposes:
- To contractors, service providers, and other third parties that we use to support our business, including to improve our marketing and advertising to customers;
- To our subsidiaries and affiliates;
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Hancock Lumber’s assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding in which personal information about our Visitors and Authorized Customers is among the assets transferred;
- To Authorized Customers who wish to evaluate potential transactions with other Authorized Customers;
- To improve security or otherwise prevent fraud;
- For any other purpose disclosed by us when you provide your personal information; and/or
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Hancock Lumber, our customers, or others.
Finally, we may disclose aggregated, anonymized, and/or pseudonymized information about you, along with any other information that does not identify any individual, without restriction.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cookies are used for facilitating and enhancing the visitor’s communications and interactions with that website.
Are Cookies Used on the Website?
Cookies Used by Our Service Providers
How Is Your Personal Information Stored by Hancock?
Hancock implements measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and/or disclosure. Personal information collected by Hancock is securely stored and except for uses consistent with this Policy, is not accessible to third parties or employees of Hancock Lumber. All Hancock employees are familiar with our internal security policies and practices. The personal information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who require a password in order to gain access to that information. We audit our security systems and processes on a regular basis. Sensitive personal information, such as credit card numbers or social security numbers, is protected by encryption protocols during transmission over the Internet. Although we take commercially reasonable measures to maintain a secure Website, electronic communications and databases are subject to errors, tampering, and break-ins, and Hancock cannot guarantee or warrant that such events will not take place, and Hancock is not liable to Visitors or Authorized Customers for any such occurrences. The safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping that password confidential and secure. We ask that you do not share your Hancock password with anyone.
What Choices Are Available to Visitors Regarding the Collection, Use, and Distribution of Your Personal information?
Visitors and Authorized Customers may opt out of receiving unsolicited messages or information from us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at 207-627-4201. However, we may continue to send you transactional emails in order to provide you with our products and services.
How Can You Correct Inaccuracies in Your Personal Information?
Visitors and Authorized Customers may contact us to update their personal information or to correct any inaccuracies by contacting us at https://www.hancocklumber.com/contact-us/.
Can a Visitor Delete or Deactivate Personal Information Collected by the Website?
Visitors and Authorized Customers may delete or deactivate personal information from the Website’s database by contacting [email protected]. However, because of backups and deletion records, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have personal information deactivated will have this information functionally deleted, and we will not sell, transfer, or use personal information relating to that individual in any way going forward.
Your Rights Regarding Your Personal Information
Visitors and Authorized Customers have the following rights with respect to the personal information collected by Hancock and the Website:
- The right to access.
- The right to correct.
- The right to delete.
- The right to opt out of the sale of personal information.
- The right to restrict the processing of certain personal information.
- The right to object to the processing of personal information.
- The right to data portability.
- The right to complain to a supervisory authority.
- The right to withdraw consent.
We will let our Visitors and Authorized Customers know about changes to this Policy by posting such changes on our Website. However, if we change this Policy in a manner that might cause disclosure of personal information that a Visitor or Authorized Customer previously requested not to be disclosed, we will contact such Visitor or Authorized Customer and allow that Visitor or Authorized Customer to prevent such disclosure. The date that this Policy was last revised is identified at the top of the page. You are responsible for ensuring that Hancock has an updated and active email address for you, and for periodically visiting this Website and this Policy to check for any changes or updates.
Advertisements and Links:
This Website may display advertisements and links to third-party websites, products, and/or services. Please note that when you click on one of these advertisements or links, you are moving to another website over which Hancock has no control. Information that you provide directly to third parties and information collected from you by third parties in connection with your use of their websites, products, or services will be subject to such third parties’ privacy policies and not this Policy. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.
For privacy related questions, comments, and requests, please contact Hancock Lumber at:
If any part of this Policy is determined to be invalid or unenforceable by any arbitrator, court of competent jurisdiction or applicable law, the parties intend that such provision be amended and construed in a manner designed to effect the purposes of such provision to the fullest extent permitted by law.