Hancock Virtual High-Fives!

June 5, 2020 9:58 am Comments Off on Hancock Virtual High-Fives!

Please join us in celebrating some of our recent ‘Virtual High-Five’ shout outs for Hancock employees providing excellent customer service and going above and beyond. Some of these recognitions come from fellow team members, while others are sent to us directly from customers. If you’d like to recognize someone on our team, please fill out our online form today!

Safety First! Team Hancock nominated by Safety Director, Gregg Speed:

“Just want to give you all a Speedo “Shout Out” for putting together an injury- free month as a company! What makes this really special is that you all had to adapt and adjust to the COVID guidelines and best practices, AND uphold and promote a safe workplace to perform all of our complex job functions. I really appreciate the energy and effort you all put in to making this happen. Thank you, and great job!”

Gregg Speed, Safety Director

Window Service Lead Technician, Marc Dubreuil, Recognized by Customer:

Marc Dubreuil

Hi Greg –
I just wanted to thank you very much for sending Marc up here to work on the issues we were having with the Andersen windows. Mark is a really nice guy and he’s an ‘Ace’ when it comes to Andersen products–he really knows his stuff. I believe he fixed everything. We really appreciate the great service from you and the Pros at Hancock Lumber.

Team Yarmouth Receives Customer Shout Out! Please read this customer letter in response to Paul Wainman’s 5/27/20 builder email update:

First, I love getting the updates. 

I live and most of my work is in Yarmouth. Yarmouth is my primary location and I can only comment on my experience in Yarmouth. 

I wanted to let you know that the staff, at all levels, have been amazing!  Not once would I have thought things were different if I did not know.

Everyone is as friendly, nice, helpful, and smiling as normal. 
No matter who it is, from Harland, to Arthur, Brenda, Sarah, or Cassidy inside, they are as helpful kind, and genuine as ever. 

My Rep, Eric Stevenson, also has not let Covid get in the way either. Eager to help and accommodate the fluidity of the work environment we are all operating in. Everyone in the yard Jim, Reese, Joe, and everyone else (I am embarrassed to say I am drawing a blank on everyone’s name – long warm day of work) –they too are as helpful and friendly as ever. 

I could not do my work as well as I do without the help and quality of people at Hancock Lumber…Covid or no Covid!!!
Thank you,

Kennebunk Inside Sales Support Team: Kevin Larochelle, April Robinson, + Shawn Faunce, nominated by Store Leader, Terrie McDaniel:

Left to right: Shawn, Kevin + April

As inside sales support, your commitment and dedication to our customers is amazing and greatly appreciated!! You are constantly making their lives easier and keeping orders and products flowing. You guys rock, thank you!!


Nate Gallant Customer Recognizes Kennebunk Team Member, Andy Bergeron

One of our customers, Dale, called Nate Gallant to compliment DriverPro, Andy Bergeron, on a job well done. Andy pulled into his house at 5:30 pm at the end of a long, hot day with a smile on his face. Andy took the time to wait for Dale to move his trailer. Andy drove the material around the back of the house and put the material closer to the project. This saved Dale from having to move all the material by hand. Even Dale’s wife was impressed, as he navigated around the flower beds! Thank you, Andy, for always going above and beyond!

Working Collaboratively to Get the Job Done – Thank You, Jerome Herrick

Jerome Herrick

Windham General Manager, Ray Collet, recognized Kennebunk Logistics Manager, Jerome Herrick, for assisting with a Windham delivery. Jerome made arrangements to help make a delivery with their Moffett truck that couldn’t be made safely with a boom truck!! This is what team work is all about and servicing our customers safely – great job!


Peter Krauss Recognizes Fellow Brunswick Employee, Jim Allen

Thank you Jim, for helping set a large fir beam for my customer. Our customers appreciate the tremendous level of service you bring as a DriverPro to all your deliveries, and so do I! You’re the best!

Thank you Team Hancock Windham! General Manager, Ray Collet, called out his team:

Windham Campus

Great job navigating a very, very busy week before the holiday weekend. We did a lot this week!! From our warehouse, yard and logistics to our CounterPros and sales teams, everyone stepped up to help get us to the finish line and deliver to our customers. Thank you, and enjoy your well-earned long weekend!

Customer Service Success Stories: Thank you, Rob Riley, Chris Briggette, and Devin Harding

Store Lead, Terrie McDaniel gave Project Pro, Rob Riley a virtual high-five shout out recently for providing great customer service by going above to mediate and fix a customer issue. He saw the problem and had a solution to take care of our customer.

Another shout out in Kennebunk came from Mindy F., a customer who called our Kennebunk store raving about her experience with two employees, Chris Briggette and Devin Harding. Mindy called to recognize the absolutely amazing customer service she received in the yard from Chris, stating that she’ll be coming back because of this service with her deck package. She also raved about the customer service she received from Devin at the counter. Thank you, Chris and Devin!

Thank you to everyone who participated in our Virtual High-Five program last month. We look forward to seeing many more in the future!

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This post was written by Erin Plummer

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