January 15, 2013 7:49 pm Comments Off on 2012 YEAR IN REVIEW

Top 10 Hancock Lumber Company Improvements in 2012

  1. BisTrack.  Enhanced, modern point of sale system.
    BisTrack makes Hancock faster, more efficient and increases
    accuracy in processing orders. The system also
    features WebTrack, a 24/7 online account access tool to
    help you manage your business. View all your invoices,
    purchase history, credits and statements; plus, upgraded
    capabilities to build your own quotes and see real-time inventory
    and pricing. If you are not signed up yet or have not
    logged in to your WebTrack account in a while, let’s get you
    back in there! Call A/R at 207-627-4201 or talk with your
    account manager today!
  2. Smartphones. For all Hancock Drivers. Our drivers
    promise to call your job site for each delivery prior to arriving.
    Having our drivers equipped with smartphones also
    means you have direct access to the people responsible
    for delivering your product. This helps in scheduling times,
    equipment, and all job site prep required to receive your
    product. Our lines of communication are open, improving
    and ready to help you with your needs!
  3. Yard storage and layouts. Inventory under cover.
    We continue to invest in our lumberyards to ensure that
    the product you order maintains the highest level of quality
    from procurement all the way to the job site. This year
    we were able to add 5 lumber sheds in both Yarmouth
    and Brunswick, allowing us to put essentially all of our
    materials undercover. We will continue this trend across
    other yards. In addition to the covered inventory, we have
    worked to reorganize product in our yards to make it easier
    for customers to navigate and access.
  4. More product displays – See, touch and feel. Key
    product displays have been enhanced to feature more than
    just the traditional lines of kitchens, windows and doors, or
    vendor-provided displays. This year, we have incorporated
    unique pine displays in all our stores, showcasing a variety
    of patterns and textures available. And, recently, our Kennebunk
    location added an entire exterior wall of Maibec
    shingles to showcase style and color variations with more
    realistic sizes. Our hardware store teams are putting a bigger
    emphasis on product selection and merchandising, as
    well creating employee-made displays to help educate
    customers on various products.
  5. More education – Straight from the experts. In the fall
    of 2012, we launched the inaugural edition of our contractor
    newsletter, The Builder Buzz. Here you’ll get the inside
    scoop from many key decision-making groups including:
    Purchasing and product management, Marketing, Technology
    and Sales, along with guaranteed product promotions!
    Whether it’s the market watch and trends, new building
    products, sales and specials, or other industry news, be
    sure to make time to flip through the Builder Buzz!
  6. Market Research – Ask questions, listen & respond.
    Rather than assume we know, Hancock believes that in
    order to best service our customers, we must formally ask,
    “what is most important to you?” Over the past year we
    have conducted valuable market research to hear directly
    from builders and remodelers. Hands down, the # 1 most
    important topic is “On Time and In Full Delivery”. You will
    hear us use the acronym “O.T.I.F.” frequently and start to
    see dramatic improvements in our ability to deliver products
    on time, in full and correctly billed!
  7. Pine Manufacturing – Investments continue. Eastern
    White Pine is the cornerstone of Hancock’s business, dating
    back to their inception in 1848 when the founders built
    the company’s first granite-pillared sawmill. While investing
    in our mills is nothing new, the exciting news is our recent
    enhancements to our Ryefield planer mill operations,
    with the team’s ability to produce more custom and architecturally
    specified patterns. We encourage you to take a
    mill tour and explore new product opportunities with our
    mill managers!
  8. People – Industry-leaders join Hancock. With significant
    changes in the marketplace, Hancock Lumber happily
    recruited and welcomed valuable industry leaders to
    the team. Dave Chapais, Greg Doucette, Angela Thompson
    and Rich Lambert chose to join our team this year from
    NEBM and are spread across our organization in sales and
    leadership roles. Chris Lum also returned to Hancock after
    a successful career running a lumberyard in Florida. Our
    people are the most valuable differentiating factor here at
    Hancock Lumber, and we take great pride in each and every
  9. Community Contributions – Giving back. We all feel
    incredibly blessed to be able to live in Maine, work in Maine
    and participate in local organizations. Continuing the company’s
    spirit of giving, Hancock gave back in 2012 with
    financial, material and hands-on contributions to: Camp
    Sunshine, Cuckold’s Restoration Project, Boy Scouts of
    America, local sporting, music, theater and art organizations,
    Wounded Warriors, Hacker’s Hill Preservation, College
    Scholarship funds, the Relay for life and many more!
  10. Truck Fleet – Built to Deliver. Chances are you noticed
    a major change in Hancock’s fleet of vehicles this year,
    specifically our seller pick-up trucks with new graphics
    featuring “Built to Deliver”, and, our new responsive and
    agile delivery trucks. Hancock Lumber is built to deliver
    – relationships, results and respect – with our trusted
    customers, communities and beyond! Thanks for letting
    us be a part of your team!

Thank you for your business and we wish you continued growth and  success in 2013!

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This post was written by Erin Plummer

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