We have just started working with Amanda, and we have been so impressed with her top notch customer service. We appreciate the time she took to meet with us, and explain everything that she and Hancock Lumber have to offer.
High Fives
Noah Gallant High Five!
I wanted to shout out Noah for not only working incredibly hard and helping out a teammate’s customers, but also for teaching us all at the store and helping us improve. For example, I recently made a comment that I wish I could just look at a piece of wood and know what it is. […]
Timmy Garland High Five!
Timmy was stopped by the DOT today for a random inspection. He had zero violations and a completely clean routine stop. Doing all the daily safety steps pays off everyday. Thank you Timmy for making safety a value and priority!
Mike Hall High Five!
We have had an issue with our SO ASN’s (Special Order – Advanced Shipment Notifications) going out, and it has been with the help and problem solving skills of Mike Hall that we were able to get to a place that our customers are happy! The results of the SO ASN’s are arriving to them […]
Michelle James, Meagan McDonough & Noah Gallant High Five!
Kennebunk’s Counter Team, Michelle, Meagan and Noah, have truly come together as a team. You can see the results of all their efforts through our monthly numbers and customer experience! Great job and I appreciate what each brings to the team!
Todd Brackett and Sean Luce High Five!
The Saco store had a couple of people out for a period of time, making us short staffed in the yard. Todd as acting Logistics Manager came out and helped build loads so we wouldn’t fall behind. Sean also came out to help with customers, unload trucks and more! Great job to the both of […]
Micah Voter High Five!
Thank you to Micah for tackling building projects around the store instead of hiring someone else to do it. Micah has probably saved the store thousands of dollars over the years by rolling up his sleeves and getting the job done, from installing displays, building display racks, installing countertops and whatever that needs to be […]
Nick Milose High Five!
Nick delivered a garage framing load for one of my customers this morning. After doing the delivery he gave me a call to see if we were supplying trusses for the project and mentioned that a tractor trailer may struggle getting into the site and a straight truck would have a much easier time. I […]
Trevor Codrey and Nick Milose High Five!
I wanted to send an extra thank you to Trevor, the delivery driver from Team Hancock today. He called me to let me know the truck couldn’t make it all the way up the driveway. I told him it would be fine to leave the materials anywhere on the edge of the drive and I […]
Scott Moore High Five!
ScottĀ has been updating all of our credit card pin pad machines to display our new 175th anniversary logo. Thank you taking the initiative to update the branding on all of our credit card pin machines at point of sale! Read Scott Moore’s Story