What is the Hancock Home Improvement Project Card product?

It is a home improvement project card to be used for products purchased exclusively from Hancock Lumber. It may not be used for installation charges except in the case of Marvin who installs their own products. The financing for this home improvement card is offered through Wells Fargo Financial National Bank, not Hancock Lumber Company.

The project card is a personal credit program. The card may not be used to pay off an existing charge account with Hancock Lumber.
 

Can I use the Home Project Card to pay off my Hancock Lumber regular charge account?

No. This card is to be utilized for specific Hancock project purchases only.

How do I apply for a Hancock Home Improvement Project Card?

Applying for the Hancock Home Improvement Project Card must be completed in-person at a Hancock Lumber retail location. After filling out a Wells Fargo application, a Hancock associate will process the information and approval online. In the event the internet is not available, there are forms to use; however, whenever possible the application must be done on line.

Response for application approval is made within 15 seconds unless there are further questions. A Hancock employee can make a phone call to customer service and clear up any unresolved issues to get an answer on the application.

Upon approval, a Hancock employee goes into the new customer’s on line account and immediately ‘reserves’ the funds necessary for their Hancock Lumber purchase.

Can I take the application home, complete it and then mail it directly to Wells Fargo?

Yes and no.  You can take the application home to complete it but the signed application must be returned to a Hancock Lumber location either in person or by mail for on-line processing.  You can not mail it directly to Wells Fargo. To verify the account information and identity, a Hancock representative will ask to check your ID

 If I have a current Hancock Lumber charge account, can I sign up for a Home Project Card?

Yes. However, all of the credit information used to apply for the Home Project card must be supplied from the your PERSONAL credit history and the account must be set up under your home address. This card is meant to be used for projects at your primary or secondary residence (ie; summer home, camp, etc.).
Note* If the Home Project card is to be for a project at a secondary residence, there must be notation on the hard copy of the application that includes the address of that residence and states “Materials will be delivered to the following secondary residence: 0000 Street Address, Anytown, Maine 00000.”
Any invoices for this project must show the secondary residence as the ship to address ie; 0000 Street Address, Anytown, Maine 00000.” The address that is entered into the internet must be the address they wish their monthly statements mailed to and their ‘legal’ year round address.

How much can I get approved for?

The Hancock project card has a maximum credit limit of $25,000 for qualified borrowers.

What are the standard programs offered with the Home Improvement Project Card?

6 month no interest on any dollar amount purchased*.
OR
9.9% fixed interest rate on any project of $1,000 or more**.

  Offers may vary at our Casco Bargain Barn and Pittsfield Discount Outlet.  

Are there promotional programs offered with the Home Improvement Project Card?

Yes. Special promotional programs will be launched during major Hancock Lumber Sales Events;

12 month no interest on projects of $1,000 or more****.
OR
6.9 % fixed interest rate on projects of $1,000 or more*****.
 

Can I make a payment on my Wells Fargo account at a Hancock Lumber location?

No. All payments must be made directly to Wells Fargo via one of the following methods:

1. On-line payments
   www.wellsfargofinancial.com 
    
2. U.S. Postal Service
   Regular Mail
   PO Box 98796
   Las Vegas, NV 89193-8796
   Overnight Mail
   4455 W. Spring Mountain Road
   Las Vegas, NV 89102
    
3. Telephone payments - Incurs processing fee of $10.00
   800-643-3824
   Monday – Friday 8am – 6pm CENTRAL TIME
   Closed Saturdays, Sundays and Holidays

Is there a customer service number for existing Wells Fargo Hancock Home Improvment Project Card Holders?

Yes.  Please contact Wells Fargo customer service:

800-643-3824 • Monday – Friday 8am – 6pm CENTRAL TIME •
Closed Saturdays, Sundays and Holidays